Make A Claim
Make A Claim
We strive to help our policyholders get back to life as quickly and smoothly as possible following an unfortunate event.
We strive to help our policyholders get back to life as quickly and smoothly as possible following an unfortunate event.
What type of claim do you want to make?
Critical Illness / Terminal Illness Claim
We understand that this is a difficult time and we are here to assist. We strive to keep the process simple and easy. Please read the following on how to submit a claim. If you need further assistance, please contact us directly.
Documents Required
- Duly completed Critical Illness / Terminal Illness Claim Form
- Duly completed relevant Doctor’s Statement
- All available laboratory, hospital reports & test results
- Copy of identity documents of Life Insured, Policy Owner and Beneficial Owner
- Proof of relationship for 3rd party policies
- Copy of bank passbook / statement with name and account number (if you opt for direct fund transfer to a Singapore bank account)
If Policy Owner is a Corporate Entity
Please include the following:
- Copy of ACRA search report within past 6 months
- Entity Tax Residency Self-certification form
- Controlling Person Tax Residency Self-certification form (if applicable)
- Copy of identity documents of person who is signing on behalf of the company
Important Notes
- The Critical Illness / Terminal Illness Claim form is to be completed by the Policy Owner.
- All sections of our form must be duly completed. Please indicate as “N.A.” if not applicable.
- The form must be signed using the same signature as in China Taiping Insurance (Singapore) Pte. Ltd., “CTPIS” records.
- Any non-English documents must be officially translated into English by a certified / licensed translator.
- Proof of Relationship can be Marriage Certificate, Birth Certificate etc.
- The Doctor’s Statement must be completed by the doctor who attended to the insured’s condition. All fees for completion of the Statement and/or medical reports shall be borne by the Policy Owner.
- Please continue to pay the premiums due during the period when we are still processing the claim.
Submission of Documents
You may submit your documents via any of the following modes:
- Visit our Customer Service Centre at:
3 Anson Road, #18-00, Springleaf Tower, Singapore 079909
(Operating hours: 8.45am – 5.30pm, Mon-Fri) - Postal mail to:
China Taiping Insurance (Singapore) Pte Ltd
3 Anson Road, #16-00, Springleaf Tower, Singapore 079909
Attention: Life Insurance Claims - Contact your servicing Financial Adviser Representative to assist you.
- Email us at: customer.service@sg.cntaiping.com.
Disclaimer
The above provides a brief and generalized summary of the claims procedure. Receipt of your claim submission does not in any way constitute an admission of liability. Depending on the circumstances of each case, further investigations and/or additional documents may be required.
Download Claim Form
Download Doctor Statement (Critical Illness)
Scroll down for more Doctor Statement (Critical Illness) forms:
- Acute Necrohemorrhagic Pancreatitis
- Alzheimer's Disease / Severe Dementia
- Blindness (Irreversible Loss of Sight)
- Coma
- Creutzfeldt-Jakob Disease
- Ebola
- Elephantiasis
- End Stage Liver Failure
- Full Blown AIDS
- Heart Attack of Specified Severity
- Idiopathic Parkinson’s Disease
- Irreversible Aplastic Anaemia
- Loss of Independent Existence
- Major Cancer
- Major Organ / Bone Marrow Transplantation
- Meningeal Tuberculosis
- Multiple Root Avulsions of Brachial Plexus
- Muscular Dystrophy
- Necrotising Fasciitis
- Open Chest Surgery to Aorta
- Persistent Vegetative State (Apallic Syndrome)
- Primary Pulmonary Hypertension
- Progressive Supranuclear Palsy
- Severe Bacterial Meningitis
- Severe Encephalitis
- Stroke with Permanent Neurological Deficit
- Systemic Lupus Erythematosus with Lupus Nephritis
- Adrenalectomy for Adrenal Adenoma
- Benign Brain Tumour
- Chronic Auto-Immune Hepatitis
- Coronary Artery By-Pass Surgery / Other Serious Coronary Artery Disease / Angioplasty and Other Invasive Treatment for Coronary Artery
- Deafness (Irreversible Loss of Hearing)
- Eisenmenger’s Syndrome
- End Stage Kidney Failure
- End Stage Lung Disease
- Fulminant Hepatitis
- HIV due to Blood Transfusion and Occupationally Acquired HIV
- Infective Endocarditis
- Irreversible Loss of Speech
- Major Burns
- Major Head Trauma
- Medullary Cystic Disease
- Motor Neurone Disease
- Multiple Sclerosis
- Myasthenia Gravis
- Open Chest Heart Valve Surgery
- Paralysis (Irreversible Loss of Use of Limbs)
- Poliomyelitis
- Progressive Scleroderma
- Resection of the Whole Small Intestine (duodenum, jejunum and ileum)
- Severe Cardiomyopathy
- Severe Pulmonary Fibrosis
- Surgery for Idiopathic Scoliosis
- Terminal Illness