At China Taiping Insurance (Singapore) Pte. Ltd., our customers and their financial well-being are at the heart of our core values, and this guides everything that we do.
We are committed to incorporating the MAS Fair Dealing Guidelines in our operations and in our dealings with our customers by:
- Making Fair Dealing a central principle in our business conduct
- Offering products and services that are suitable for our customers
- Providing customers with quality advice and appropriate recommendations
- Providing customers with clear, relevant and timely information to help them make informed decisions
- Handling customer complaints in an independent, effective and prompt manner
Your feedback is important in helping us improve our customer experience and adhere to our commitment to fair dealing. If you would like to reach us, you may email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +65 6389 6111.
We will acknowledge receipt of your feedback within 2 business days and aim to respond promptly within 14 business days. For enquiries that require further investigation, we will keep you updated on the progress.
If your complaint has not been addressed to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre (FIDReC), an independent institution that resolves consumer financial disputes through mediation and adjudication, for further assistance.