{"id":41581,"date":"2026-06-23T19:30:49","date_gmt":"2026-06-23T11:30:49","guid":{"rendered":"https:\/\/www.sg.cntaiping.com\/en\/?post_type=career&p=41581"},"modified":"2026-06-23T19:40:35","modified_gmt":"2026-06-23T11:40:35","slug":"it-helpdesk-engineer-5-months-contract","status":"publish","type":"career","link":"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/","title":{"rendered":"IT HelpDesk Engineer (5 Months Contract)"},"content":{"rendered":"

Job Responsibilities:<\/strong><\/p>\n

    \n
  1. End-User Support<\/u><\/li>\n<\/ol>\n
      \n
    • Provide first and second-level IT support for desktops, laptops, and mobile devices<\/li>\n
    • Troubleshoot hardware, software, and operating system issues (Windows)<\/li>\n
    • Support meeting room and meeting room communication devices (Polycom)<\/li>\n
    • Support users in Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.)<\/li>\n
    • Resolve login, network, VPN, and access-related issues<\/li>\n<\/ul>\n
        \n
      1. Deskside \/ On-Site Support<\/u><\/li>\n<\/ol>\n
          \n
        • Perform hands-on support including device setup, repair, replacement, and upgrades<\/li>\n
        • Manage onboarding and offboarding of employees (laptop setup, account provisioning, asset assignment)<\/li>\n
        • Conduct office IT checks (meeting rooms, printers, conferencing systems)<\/li>\n
        • Support VIP users on endpoint issues on-site<\/li>\n<\/ul>\n
            \n
          1. Incident & Request Management<\/u><\/li>\n<\/ol>\n
              \n
            • Log, track, and resolve IT Support tickets in ITSM tools (e.g.,Jira)<\/li>\n
            • Escalate complex issues to infrastructure or application teams when needed<\/li>\n<\/ul>\n
                \n
              1. System & Device Management<\/u><\/li>\n<\/ol>\n
                  \n
                • Install, configure, and update software and patches<\/li>\n
                • Ensure antivirus\/EDR tools (e.g., BitDefender) are installed, running.<\/li>\n
                • Manage device compliance with company security policies<\/li>\n
                • Support encryption tools (BitLocker)<\/li>\n<\/ul>\n
                    \n
                  1. Asset & Inventory Management<\/u><\/li>\n<\/ol>\n
                      \n
                    • Track IT assets (laptops, monitors, peripherals)<\/li>\n
                    • Maintain accurate records in asset management systems<\/li>\n
                    • Assist with stock control and procurement requests<\/li>\n<\/ul>\n

                       <\/p>\n

                      Requirements:<\/strong><\/p>\n

                        \n
                      • Diploma or Degree holder in Computer Science or related discipline, preferably with 3+ years of relevant experience<\/li>\n
                      • Knowledge\/experience in Windows OS troubleshooting (Windows 11), Microsoft 365 support, Basic networking (IP, DNS, VPN)<\/li>\n
                      • Knowledge\/experience in Active Directory \/ Entra ID user support, ITSM tools (Jira preferred)<\/li>\n
                      • Strong customer service and communication skills<\/li>\n
                      • Ability to work in a regulated enterprise environment (e.g. insurance)<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_links_to":"","_links_to_target":""},"class_list":["post-41581","career","type-career","status-publish","hentry","entry"],"acf":[],"yoast_head":"\nIT HelpDesk Engineer (5 Months Contract) - China Taiping Insurance (Singapore) Pte Ltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT HelpDesk Engineer (5 Months Contract) - China Taiping Insurance (Singapore) Pte Ltd\" \/>\n<meta property=\"og:description\" content=\"Job Responsibilities: End-User Support Provide first and second-level IT support for desktops, laptops, and mobile devices Troubleshoot hardware, software, and operating system issues (Windows) Support meeting room and meeting room communication devices (Polycom) Support users in Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.) Resolve login, network, VPN, and access-related issues Deskside \/ On-Site Support […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/\" \/>\n<meta property=\"og:site_name\" content=\"China Taiping Insurance (Singapore) Pte Ltd\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-23T11:40:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/\",\"url\":\"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/\",\"name\":\"IT HelpDesk Engineer (5 Months Contract) - China Taiping Insurance (Singapore) Pte Ltd\",\"isPartOf\":{\"@id\":\"https:\/\/www.sg.cntaiping.com\/en\/#website\"},\"datePublished\":\"2026-06-23T11:30:49+00:00\",\"dateModified\":\"2026-06-23T11:40:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sg.cntaiping.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"IT HelpDesk Engineer (5 Months Contract)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sg.cntaiping.com\/en\/#website\",\"url\":\"https:\/\/www.sg.cntaiping.com\/en\/\",\"name\":\"China Taiping Insurance Singapore Pte Ltd\",\"description\":\"\",\"alternateName\":\"China Taiping Insurance Singapore\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sg.cntaiping.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"IT HelpDesk Engineer (5 Months Contract) - China Taiping Insurance (Singapore) Pte Ltd","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/","og_locale":"en_US","og_type":"article","og_title":"IT HelpDesk Engineer (5 Months Contract) - China Taiping Insurance (Singapore) Pte Ltd","og_description":"Job Responsibilities: End-User Support Provide first and second-level IT support for desktops, laptops, and mobile devices Troubleshoot hardware, software, and operating system issues (Windows) Support meeting room and meeting room communication devices (Polycom) Support users in Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.) Resolve login, network, VPN, and access-related issues Deskside \/ On-Site Support […]","og_url":"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/","og_site_name":"China Taiping Insurance (Singapore) Pte Ltd","article_modified_time":"2026-06-23T11:40:35+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/","url":"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/","name":"IT HelpDesk Engineer (5 Months Contract) - China Taiping Insurance (Singapore) Pte Ltd","isPartOf":{"@id":"https:\/\/www.sg.cntaiping.com\/en\/#website"},"datePublished":"2026-06-23T11:30:49+00:00","dateModified":"2026-06-23T11:40:35+00:00","breadcrumb":{"@id":"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sg.cntaiping.com\/en\/career\/it-helpdesk-engineer-5-months-contract\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sg.cntaiping.com\/en\/"},{"@type":"ListItem","position":2,"name":"IT HelpDesk Engineer (5 Months Contract)"}]},{"@type":"WebSite","@id":"https:\/\/www.sg.cntaiping.com\/en\/#website","url":"https:\/\/www.sg.cntaiping.com\/en\/","name":"China Taiping Insurance Singapore Pte Ltd","description":"","alternateName":"China Taiping Insurance Singapore","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sg.cntaiping.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.sg.cntaiping.com\/en\/wp-json\/wp\/v2\/career\/41581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sg.cntaiping.com\/en\/wp-json\/wp\/v2\/career"}],"about":[{"href":"https:\/\/www.sg.cntaiping.com\/en\/wp-json\/wp\/v2\/types\/career"}],"wp:attachment":[{"href":"https:\/\/www.sg.cntaiping.com\/en\/wp-json\/wp\/v2\/media?parent=41581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}