In the event of any accident involving the motor vehicle, irrespective of whether it would give rise to a claim or not, the driver shall report the accident to any of the Accident Reporting Centres with his/her accident vehicle (whether damaged or not) for photo taking within 24 hours or by the next working day, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties. Failure to report within 24 hours of the accident will affect your NCD upon renewal.
If the accident vehicle is not present at the time of reporting, the Accident Reporting Centres will not accept such reporting.
Please do not allow your vehicle to be taken away to any other workshops and do not sign any agreement given by any unauthorized tow-truck operator.
Please take note of the following:
** Please note that under the following circumstances, a police report must be lodged first:
For accidents in Malaysia
If your vehicle is involved in an accident with another vehicle in Malaysia, please report the accident to the local authorities. In the event the vehicle can no longer be driven, please ensure your vehicle remains within sight and contact our Malaysian Workshop to tow your vehicle to their workshop. You may contact us at 6389 6116 (Claims Department) for assistance. When you return to Singapore, please proceed with the following procedures for accident reporting:
Call any of our Accident Reporting Centres
Once particulars have been exchanged, call any of our Accident Reporting Centres hotlines for advice. If the accident vehicle cannot be driven, the Accident Reporting Centres will arrange for a tow truck. If the vehicle can be driven, you should drive your accident vehicle to the Accident Reporting Centres for reporting.
At the Workshop
|Accident Reporting Centres||
Our policyholders are required to e-file their motor accident report within 24 hours of the accident or by the next working day with their accident vehicle (before any repair), no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties, at the following centers:
* Vehicle must be present at the time of e-filing
Following the motor accident reporting, you would also be required to decide, within 14 days, if you would be claiming under your own policy or against the third party. (Please note that you will only be able to claim under your policy if your coverage is Comprehensive)
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|Theft of Vehicle||
If your vehicle is stolen in Singapore, please lodge a police report immediately and forward the police report to our office as well as your hire-purchase company (if relevant) immediately.
Similarly, if your vehicle is stolen in Malaysia, you are required to report to the local authorities and forward the police report to our office as well as your hire-purchase company (if relevant) immediately.
Investigation would be conducted accordingly.
In the event of a windscreen damage (provided there is no further damage to the Motor Vehicle), depending on the terms of your policy, you may choose to bring your vehicle to the Distributor (AutoExcel Plan), our Authorized Workshop (AutoSafe Plan) or Glass-Fix Pte Ltd.
For vehicles insured under the AutoSafe Plan, it is compulsory that the vehicle is sent to our Authorized Workshop/Glass-Fix Pte Ltd for replacement/repairs. An excess may be applicable.
The distributor or workshop would handle the claim on your behalf by submitting a preliminary estimate of the repairs to our office for assessment. We shall then proceed to authorize the distributor/workshop to carry out repair works accordingly.
The above gives a brief and generalised summary of the claims procedure and is not an interpretation of the policy terms and conditions. We would advise that the policy schedule, endorsement, policy jacket and/or certificate of insurance should be read in conjunction with the above.
Depending on the circumstances of each case, further investigations may be required and there may be a request for further documents. Assistance may also be sought from the policyholder.