You will play an important role in helping to achieve our vision.
We are looking for committed individuals to take up the challenge and join us in our mission to provide quality and professional services, implement stable and sound risk management, cultivate a harmonious & interactive corporate culture and contribute to society.
Ensure new business applications (ie. retail, high networth and Group Term Life) are processed accurately and efficiently within the stipulated service standards and adhere to company guidelines and regulatory requirements.
Provide guidance to team members by sharing knowledge on operational aspect and motivate the team members to work together as one.
Ensure timely follow up on outstanding requirements and accuracy in policy contract issuance.
Actively monitor the new business submission volume to ensure that there is no backlog.
Maintain and update Operations Manual (retail, high networth and Group Term Life) to ensure proper documentation of new business processes.
Manage enquiries / complaints and perform service recovery when necessary.
Identify inefficient process and escalate to Head of New Business Operations for assessment and improvement.
Support new product launches in areas such as UAT, new business processing and training for team members in new business processing.
Develop and maintain excellent relationships with internal stakeholders, intermediaries and distribution channels.
Any other tasks assigned by the company
Minimum a Degree/ Diploma in any discipline and having insurance qualifications/ certifications (ie. LOMA (FLMI), M5, M9 and Health Insurance) will be an added advantage
Minimum 5 years of relevant experience in life insurance operations (at least 1 year in supervisory role is preferred)
Possess insurance knowledge including life insurance products, basic underwriting concepts, business and regulatory practices
Strong leadership skills and possess an analytical mind with good problem-solving skills
Customer centric and a good team player with excellent interpersonal and communication skills