{"id":41581,"date":"2026-06-23T19:30:49","date_gmt":"2026-06-23T11:30:49","guid":{"rendered":"https:\/\/www.sg.cntaiping.com\/en\/?post_type=career&p=41581"},"modified":"2026-06-23T19:40:35","modified_gmt":"2026-06-23T11:40:35","slug":"it-helpdesk-engineer-5-months-contract","status":"publish","type":"career","link":"https:\/\/www.sg.cntaiping.com\/cn\/career\/it-helpdesk-engineer-5-months-contract\/","title":{"rendered":"IT HelpDesk Engineer (5 Months Contract)"},"content":{"rendered":"

Job Responsibilities:<\/strong><\/p>\n

    \n
  1. End-User Support<\/u><\/li>\n<\/ol>\n
      \n
    • Provide first and second-level IT support for desktops, laptops, and mobile devices<\/li>\n
    • Troubleshoot hardware, software, and operating system issues (Windows)<\/li>\n
    • Support meeting room and meeting room communication devices (Polycom)<\/li>\n
    • Support users in Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.)<\/li>\n
    • Resolve login, network, VPN, and access-related issues<\/li>\n<\/ul>\n
        \n
      1. Deskside \/ On-Site Support<\/u><\/li>\n<\/ol>\n
          \n
        • Perform hands-on support including device setup, repair, replacement, and upgrades<\/li>\n
        • Manage onboarding and offboarding of employees (laptop setup, account provisioning, asset assignment)<\/li>\n
        • Conduct office IT checks (meeting rooms, printers, conferencing systems)<\/li>\n
        • Support VIP users on endpoint issues on-site<\/li>\n<\/ul>\n
            \n
          1. Incident & Request Management<\/u><\/li>\n<\/ol>\n
              \n
            • Log, track, and resolve IT Support tickets in ITSM tools (e.g.,Jira)<\/li>\n
            • Escalate complex issues to infrastructure or application teams when needed<\/li>\n<\/ul>\n
                \n
              1. System & Device Management<\/u><\/li>\n<\/ol>\n
                  \n
                • Install, configure, and update software and patches<\/li>\n
                • Ensure antivirus\/EDR tools (e.g., BitDefender) are installed, running.<\/li>\n
                • Manage device compliance with company security policies<\/li>\n
                • Support encryption tools (BitLocker)<\/li>\n<\/ul>\n
                    \n
                  1. Asset & Inventory Management<\/u><\/li>\n<\/ol>\n
                      \n
                    • Track IT assets (laptops, monitors, peripherals)<\/li>\n
                    • Maintain accurate records in asset management systems<\/li>\n
                    • Assist with stock control and procurement requests<\/li>\n<\/ul>\n

                       <\/p>\n

                      Requirements:<\/strong><\/p>\n

                        \n
                      • Diploma or Degree holder in Computer Science or related discipline, preferably with 3+ years of relevant experience<\/li>\n
                      • Knowledge\/experience in Windows OS troubleshooting (Windows 11), Microsoft 365 support, Basic networking (IP, DNS, VPN)<\/li>\n
                      • Knowledge\/experience in Active Directory \/ Entra ID user support, ITSM tools (Jira preferred)<\/li>\n
                      • Strong customer service and communication skills<\/li>\n
                      • Ability to work in a regulated enterprise environment (e.g. insurance)<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_links_to":"","_links_to_target":""},"class_list":["post-41581","career","type-career","status-publish","hentry","entry"],"acf":[],"yoast_head":"\nIT HelpDesk Engineer (5 Months Contract) - 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