Travel Insurance Claims

Common Documents to be submitted for Travel Claims:

  1. Original Claim Form
  2. Copy of Passport showing duration of trip
  3. Copy of air-ticket  and boarding pass
  4. Copy of Itinerary (if any)

Depending on which item you are claiming, please submit the supporting documents within 30 days upon the date of your return together with the above mentioned common documents.

The above gives a brief and generalised summary of the claims procedure and is not an interpretation of the policy terms and conditions. We would advise that the policy schedule, endorsement, policy jacket and/or certificate of insurance should be read in conjunction with the above.

Depending on the circumstances of each case, further investigations may be required and there may be a request for further documents. Assistance may also be sought from the policyholder.

If the above information does not address your queries, please contact our Claims Department for further assistance @ +65 6389 6116 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.