Motor Insurance Claims

In the event of any accident involving the motor vehicle, irrespective of whether it would give rise to a claim or not, the driver shall report the accident to any of the Accident Reporting Centres with his/her accident vehicle (whether damaged or not) for photo taking within 24 hours or by the next working day, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties. Failure to report within 24 hours of the accident will affect your NCD upon renewal.

If the accident vehicle is not present at the time of reporting, the Accident Reporting Centres will not accept such reporting.

Please do not allow your vehicle to be taken away to any other workshops and do not sign any agreement given by any unauthorized tow-truck operator.

Exchange Particulars

Please take note of the following:

  1. Vehicle Registration Number / License Plates of all vehicle(s) involved.
  2. Name(s), Address(s), Contact No(s), Make of Vehicle(s) and Insurance Companies of all vehicle(s) involved.
  3. If possible, take digital/MMS photographs of all the accident vehicles and the scene of the accident which can be included during e-filing of accident reports later.
  4. If there are independent witnesses available, please note down their Names, NRIC Numbers, Addresses and Contact Numbers.

** Please note that under the following circumstances, a police report must be lodged first:

  • When there is injury to any parties (drivers, passengers or pedestrians, including cyclist);
  • When the accident involves a government vehicle or damage to government property;
  • When the accident involves a foreign vehicle;
  • When the accident involves "parked and found damaged";
  • When it involves a "hit and run";
  • Theft of vehicle

For accidents in Malaysia

If your vehicle is involved in an accident with another vehicle in Malaysia, please report the accident to the local authorities. In the event the vehicle can no longer be driven, please ensure your vehicle remains within sight and contact our Malaysian Workshop to tow your vehicle to their workshop. You may contact us at 6389 6116 (Claims Department) for assistance.  When you return to Singapore, please proceed with the following procedures for accident reporting:

  • If the accident involves a Malaysia registered vehicle in Malaysia, please report the accident at our Accident Reporting Centres in person, bringing along a copy of the Traffic Accident Report lodged in Malaysia and other relevant documents from the local authorities (if available);
  • For accidents with Singapore registered vehicles in Malaysia, please proceed to the Accident Reporting Centres, bringing along a copy of the Traffic Accident Report lodged in Malaysia and other relevant documents from the local authorities (if available).

Call any of our Accident Reporting Centres

Once particulars have been exchanged, call any of our Accident Reporting Centres hotlines for advice.  If the accident vehicle cannot be driven, the Accident Reporting Centres will arrange for a tow truck.  If the vehicle can be driven, you should drive your accident vehicle to the Accident Reporting Centres for reporting.

At the Workshop

  1. If you are claiming under your policy (Own Damage (OD) Claim):
    (For Comprehensive Coverage Only)

    Depending on the terms of the policy, you may choose to bring your vehicle either to the Distributor or our Authorized Workshops (AutoSafe Plan). For vehicles insured under the AutoSafe Plan, it is compulsory that the vehicle be sent to our Authorized Workshop for repairs. Excess may be applicable. The distributor or workshop would handle the claim on your behalf by submitting a preliminary estimate of the repairs to our office. Following an inspection by our surveyor (on a case by case basis), we shall proceed to authorize the distributor/workshop to carry out repair works accordingly.

  2. If you are claiming against the insurer of the Third Party:

    You may appoint workshops from our authorised list or your preferred workshop to handle the claim on your behalf. Please note that if you should choose this option, you will not be able to revert to your own insurance policy for indemnity (Please refer to General Condition 5 (b) of your Policy Jacket).

    ** In the event you receive a third party claim from the owner of the other vehicle(s) or his/their appointed representative, please contact us @ +65 6389 6116 and forward the documents received to our office immediately upon receipt of the documents.

Our policyholders are required to e-file their motor accident report within 24 hours of the accident or by the next working day with their accident vehicle (before any repair), no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties, at the following centers:

All Our Authorised Workshops
View under Workshops tab
Applicable for all types of coverage taken up by policyholders
Distributors Applicable for AutoExcel coverage taken up by policyholders
  • Auto-France
  • Autolution Industrial Pte Ltd
  • Borneo Motor (S) Pte Ltd
  • Cycle & Carriage Industries Pte Ltd
  • Kah Motor Co Sdn Bhd
  • Motor Image Enterprises P L
  • Performance Motors Ltd
  • Perocom Auto Pte Ltd
  • Regent Motor Ltd
  • Tan Chong Motor Sales Pte Ltd.,
  • TC Autoclinic Pte Ltd
  • Trans Eurokars Pte Ltd
  • Volkswagen Centre Singapore
  • Wearnes Automotive Pte Ltd
  • Vantage Automotive Ltd

* Vehicle must be present at the time of e-filing

Following the motor accident reporting, you would also be required to decide, within 14 days, if you would be claiming under your own policy or against the third party. (Please note that you will only be able to claim under your policy if your coverage is Comprehensive)

Notice: Relocation of S&H Motor Pte Ltd
Please be informed that S&H Motor Pte Ltd will be relocated to the following adress with effect from 22.05.17 (Monday).

160 SIN MING DRIVE
#07-02 SIN MING AUTOCITY
SINGAPORE 575722
TEL (UNCHANGED): 6453 4730 FAX: 6457 1931
EMAIL (UNCHANGED): This email address is being protected from spambots. You need JavaScript enabled to view it.

As they are shifting office & telephone lines on 22.05.17, should you require urgent contact, please call 9677 8873 / 9670 5031.

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FOR WINDSCREEN CLAIMS ONLY  
Glass-Fix Pte. Ltd.
52, Ubi Avenue 3, #04-42 Frontier E Park @ Ubi
Singapore 408867
Tel: 6278 0887
Website:  http://www.glass-fix.com/

Branch
1 Bukit Batok Crescent
WCEGA PLAZA
#08-11
Singapore 658064
Tel: 6570 3906 / 6570 4751
Fax: 6570 9342

Cheng Auto Bodyworks
5 Soon Lee Street #01-41 Pioneer Point,
Singapore 627607
Tel: 6631 0707
24-Hrs Hotline No.: 8666 7775
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

North Area East Area
Cheng Hoe Motor Pte. Ltd.
10 Ang Mo Kio Auto Point
Ang Mo Kio Industrial Park 2A
#01-04, Singapore 568047
Tel: 6481 2001
Fax: 6482 1296
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
24-Hrs Towing No.: 6755 6142

Branches
 
38, Woodlands Ind. Park E1
#05-04/05, Singapore 757700
Tel: 6765 6142
Fax: 6769 2687

Blk 1019, Yishun Industrial Park A
#01-374/382, Singapore 768761
Tel: 6755 6142
Fax: 6755 7719

K. Kim Hin Auto Pte. Ltd.
Blk 34, Sin Ming Drive
#01-114, Singapore 575708
Tel: 6452 7018
Fax: 6458 3895 / 6454 9575
24-Hrs Towing No.: 6452 7018
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Lai Huat Meng Kee Motor Pte. Ltd.
160 Sin Ming Drive
#04-01/#04-02 and #07-03
Sin Ming Autocity 
Singapore 575722
Tel: 6453 8110
Fax: 6459 6267
24-Hrs Towing No.: 6453 8110
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

S & H Motor Pte. Ltd.
160 Sin Ming Drive
#07-02 Sin Ming Autocity
Singapore 575722
Tel: 6453 4730
Fax: 6457 1931
24-Hrs Towing No.: 9677 8873
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sin Yew Hup Auto Pte. Ltd.
Blk 4, 393M Woodlands Road
Yew Tee Industrial Estate
Singapore 677981.
Tel: 6760 0819
Fax: 6769 0221
24-Hrs Towing No.: 9815 2772
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

SMRT Automotive Services Pte. Ltd.
60, Woodlands Industrial park E4
Singapore 757705
Tel: 6866 2671 / 6866 2672
Fax: 6368 5592
24-Hrs Towing No.: 9777 7373
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Car City Auto Centre Pte. Ltd. 
Blk 9006 Tampines Street 93
#01-198 Singapore 528840
Tel: 6781 0300
Fax: 6782 0300
24-Hrs Hotline: 9621 4666
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

Jin Auto Services Pte. Ltd.
14, Defu Lane 10
#01-410 / 412, Singapore 539195
Tel: 6289 8126
Fax: 6287 0590
24-Hrs Towing Phone: 6286 3639
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Specialists Motor Pte. Ltd.
Blk 3018A, Ubi Road 1
#01-24 / 26, Singapore 408711
Tel: 6747 2112
Fax: 6743 8032
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Auto N Cars Services Pte Ltd
Auto Bay @ Kaki Bukit, 1 Kaki Bukit
Ave 6 Area 'A'
#01-04
Tel: 6555 2909
Fax: 6841 7181
24-hr Towing No.: 6555 2909
Website: www.autoncars.com.sg

 

West Area Compulsory For Parallel Import Car Owner
Sng Ah Tee Motor & Panel Service Pte. Ltd.
3, Pioneer Road North
#01-18, Singapore 628457
Tel: 6268 6183
Fax: 6268 1429
24-Hrs Towing No.: 6268 6183
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

Cheng Auto Bodyworks
1, Soon Lee Street,
#06-41, Pioneer Centre
Singapore 627605
Tel: 6631 0707
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
24-Hrs Towing No.: 8666 7775

UCB Engineering Pte. Ltd.
(For buses only)
2C, Jalan Pesawat, Jurong
Singapore 619359
Tel: 6268 1281
Fax: 6268 1282
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Car City Auto Centre Pte. Ltd. 
Blk 9006 Tampines Street 93
#01-198 Singapore 528840
Tel: 6781 0300
Fax: 6782 0300
24-Hrs Hotline: 9621 4666
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sng Ah Tee Motor & Panel Service Pte. Ltd.
3, Pioneer Road North
#01-18, Singapore 628457
Tel: 6268 6183
Fax: 6268 1429
24-Hrs Towing No.: 6268 6183
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.  

Malaysia  
Chai Motor Workshop Sdn Bhd
3, Jalan Bertam 8, Taman Daya
81100 Johor Bahru, Johor, Malaysia.
Tel: +607355 6862 / +607355 5808
Fax: +607354 7335
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Person-In-Charge
Mr Chai: +6019779 0612 / +6016779 0612
Winnie: +6019779 6612 / +6016721 9111
 

If your vehicle is stolen in Singapore, please lodge a police report immediately and forward the police report to our office as well as your hire-purchase company (if relevant) immediately.

Similarly, if your vehicle is stolen in Malaysia, you are required to report to the local authorities and forward the police report to our office as well as your hire-purchase company (if relevant) immediately.

Investigation would be conducted accordingly.

In the event of a windscreen damage (provided there is no further damage to the Motor Vehicle), depending on the terms of your policy, you may choose to bring your vehicle to the Distributor (AutoExcel Plan), our Authorized Workshop (AutoSafe Plan) or Glass-Fix Pte Ltd.

For vehicles insured under the AutoSafe Plan, it is compulsory that the vehicle is sent to our Authorized Workshop/Glass-Fix Pte Ltd for replacement/repairs. An excess may be applicable.

The distributor or workshop would handle the claim on your behalf by submitting a preliminary estimate of the repairs to our office for assessment. We shall then proceed to authorize the distributor/workshop to carry out repair works accordingly.

The above gives a brief and generalised summary of the claims procedure and is not an interpretation of the policy terms and conditions. We would advise that the policy schedule, endorsement, policy jacket and/or certificate of insurance should be read in conjunction with the above.

Depending on the circumstances of each case, further investigations may be required and there may be a request for further documents. Assistance may also be sought from the policyholder.

If the above information does not address your queries, please contact our Claims Department for further assistance @ +65 6389 6116 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.