Group Hospital & Surgical Insurance Claims

Please submit the claim form together with the following documents within 30 days of the occurrence:

  1. Original Hospital Inpatient Invoice / Receipt
  2. Medical Report
  3. A copy of NRIC / Employment Pass / Special Pass / Work Pass
  4. A copy of Passport (for Insured Person chooses to seek treatment aboard )
  5. A copy of Death Certificate (if applicable) 
  6. A copy of the Inpatient Discharge Summary given to patient upon discharge

The above gives a brief and generalised summary of the claims procedure and is not an interpretation of the policy terms and conditions. We would advise that the policy schedule, endorsement, policy jacket and/or certificate of insurance should be read in conjunction with the above.

Depending on the circumstances of each case, further investigations may be required and there may be a request for further documents. Assistance may also be sought from the policyholder.

If the above information does not address your queries, please contact our Claims Department for further assistance @ +65 6389 6116 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.