Marine Cargo Insurance Claims

For this class of claims, it is essential that precautionary steps be taken at the onset of the discovery of loss or a potential loss.

The steps are highlighted below:

  • To put the Carriers, Port Authorities and/or other Bailees on Notice, holding them liable for the loss or damage sustained by the cargo.
  • To call for a survey immediately by notifying the survey agent as listed in the policy (this applies to overseas destination ports) and requesting the carrier or other bailees to attend a joint survey. For inbound cargo to Singapore, please contact our Claims Department immediately.
  • In all circumstance, a clean receipt for goods must not be given especially when goods received are in a doubtful condition. However, if circumstances require, a written protest must follow immediately.
  • It is essential to clause the delivery note / receipt / order if the container is delivered damaged or with seals broken or missing or with seals other that the one explicitly stated in the shipping documents.
  • If the loss was not apparent at the point of taking delivery of the goods, written notice must be given to the carriers or other bailees within 3 days of delivery.

** The insured must take reasonable measures to avert or mitigate a loss. The Insured must act as if there is no insurance coverage at all.

The documents required for our consideration are as follows:

  1. Original Policy(s) or Certificate(s) of Insurance
  2. Original Bill of Lading or Air Way Bill
  3. Copy of the Commercial Invoice
  4. Packing List
  5. Correspondence exchanged between Carriers or other Bailees
  6. Cargo Irregularity Report(s)s or Cargo Clearance Permit(s)
  7. Delivery note / receipt / order
  8. Survey Reports (Loading & Discharge, if applicable)
  9. Landing Weight Certificates or Weight Notes
  10. Repair / Replacement Invoices
  11. Any other relevant document evidencing the Loss or Damage

The above gives a brief and generalised summary of the claims procedure and is not an interpretation of the policy terms and conditions. We would advise that the policy schedule, endorsement, policy jacket and/or certificate of insurance should be read in conjunction with the above.

Depending on the circumstances of each case, further investigations may be required and there may be a request for further documents. Assistance may also be sought from the policyholder.

If the above information does not address your queries, please contact our Claims Department for further assistance @ +65 6389 6116 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.